Support Promise
We provide lightweight, email-based support.
No phone. No video. No tickets.
Just efficient, author-friendly help.
Response time: 48 hours (Mon–Fri)
Before You Contact Us
Check these common issues:
1. Quiz not appearing
- Ensure the short-code is on a standard page
- Disable caching briefly
- Check for a missing closing ]</p> inside Gutenberg
2. Referral counter not moving
- Only unique visitors count
- Visitors must load the URL containing your referral parameter
- Some VPNs will mask IPs and won’t count
3. Results not displaying correctly
- Make sure your theme loads wp_footer()
- Make sure JavaScript is not being suppressed by optimisation plugins
Need More Help?
Email us:
📮 support@yaokitek.com
Include:
- URL of your quiz page
- What happened vs what you expected
- Any screenshots that help
We’ll get you sorted.